Do
I have to commit to a long-term contract?
No – there are no long-term
contracts. Customers may rent month
to month.
What if the
monitoring station does not hear me?
The monitoring station will try getting
a response over the two-way monitoring
unit and then by telephone. If there
is still no response, Medline will
call the local emergency medical services
and any other contacts that you have
previously specified.
Can
I take the system with me when I go
away for the winter/summer?
Yes – just notify us before
hand so your new address and other
information can be setup in advance.
There is no charge for this service.
Will
I be charged if I accidentally set
off the alarm?
No – there is no charge for
pressing the button. In fact, we recommend
that you test the system at least
monthly by doing just that. Simply
inform the trained professional who
speaks over the monitor that you accidentally
pressed the button, or that you are
just testing.
What
happens if my monitoring unit gets
unplugged?
The Medline monitoring unit has a
built in backup battery that will
ensure no service interruption. In
addition, a silent alarm will automatically
be transmitted to the monitoring station,
and you will be contacted to plug
the monitoring unit back in.
How
long do the batteries in my waterproof
pendant last?
Your Medline pendant or watch is permanently
sealed and powered by a high quality
lithium battery that will last over
7 years. To ensure your complete protection,
it is Medline policy to replace the
entire pendant every 5 years at no
charge.
In
an emergency, can I have you call
my family before the ambulance?
Yes – if we cannot communicate
with you over the two-way monitoring
unit, the trained professional will
follow your previously established
instructions.
How
far from the monitoring unit will
my pendant work?
Often, out to the mailbox or even
to a backyard garden. We will test
this at time of installation. A typical
range is about 150 feet.
